Telescan Moves to New Office Space in Missouri

Roger Young, president of Telescan, a division of Amtelco, announced the move of Telescan’s offices November 1. “After 25 years in our previous location it was time for a change. The new space provides a more technology-driven environment and better collaboration for our sales, service and software development groups to serve our customers’ needs. Please come and see us in the new location, at 617 Salt Lick Road, St. Peters, Missouri 63376.”

Contact Telescan at 800-770-7662 or info@telescan.net. For more information, contact Amtelco at 800-356-9148.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Amtelco’s miSecureMessages Works With Apple iOS 7

Amtelco announced its miSecureMessages smartphone messaging and paging replacement application is compatible with iOS 7, the latest release of the computer operating system for Apple’s iPhone, iPad, and iPod touch devices. Released by Apple on Sept. 18, iOS 7 includes a redesigned user interface and a number of changes to the operating system’s functionality.” Amtelco vice president for software, research and development. “The app was totally rewritten for version 3.0 to look and feel like a native Apple app. This effort went a long way to help miSecureMessages work seamlessly with iOS 7 when iOS 7 was released,” said Kevin Beale.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Amtelco’s Intelligent Series 4.1 Moves into Beta

Amtelco’s Intelligent Series 4.1 software has been installed for beta testing at a number of sites across the country. IS 4.1 includes the first operational release of Amtelco’s IS voice services platform, a software-only solution that includes a flexible Session Initiation Protocol (SIP)-based telephony switch with intelligent call routing, switch-based configurable call control, and multilingual voice-processing resources. IS 4.1 also includes new features, including a redesigned reporting interface, secure two-way email, IS server-based faxing, and improved agent password management capabilities. “We…expect to move IS 4.1 from beta testing into the general release in the relatively near future,” said Amtelco’s Kevin Beale.

In other news, Amtelco and Vocera have established a partnership to integrate the Vocera Badge messaging device with Amtelco’s Intelligent Series suite of call center applications and RED Alert automated notification system. Vocera is a provider of mobile communication solutions for hospital staff and mobile workers across diverse enterprise organizations. The Vocera Badge also is used in hospitality, retail, energy, and libraries, where workers are highly mobile. “This new integration between Vocera and Amtelco will expedite critical communications with hospital staff, instantly getting a response that could impact a positive outcome for all concerned,” said Tom Curtin, Amtelco president.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Amtelco’s Soft Agent Receives Avaya Certifications

Amtelco announced that its intelligent Soft Agent received two Avaya DevConnect Compliant Certifications for successful testing at Avaya’s certification lab. Amtelco’s Soft Agent application is certified for interoperability with Avaya Communication Server 1000 7.5 and Aura® Contact Center 6.2. The soft agent provides streamlined intelligent attendant console and call center performance. The soft agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications. Amtelco’s Vice President of R&D, Kevin Beale said, “This certification confirms Amtelco’s commitment to a strong relationship with Avaya and to provide state of the art solutions to our customers.”

In other news, Amtelco’s miSecureMessages, in response to suggestions from call centers providing miSecureMessages to customers, has been enhanced to provide an on/off functionality. App users will be able to set their apps to “on” or “off” without starting or stopping the software. The contact list includes red or green indicators next to each contact’s names, indicating whether a contact is “on” (green) or “off” (red). When app users have miSecureMessages set to “off,” they will not be alerted with new messages and the message sender will receive notification that the user set the app to “off.”

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Amtelco and Telescan Announce Merger Agreement

Two major teleservices vendors, Amtelco and Telescan, today announced a merger agreement. The announcement was made simultaneously by Roger Young, president of Telescan, Tom Curtin, president of Amtelco and Joe Everly, CEO of Amtelco, at Telescan in St. Louis, Missouri.

“The merger of Telescan with Amtelco provides a big boost to both companies and their customers,” said Roger Young. “It gives Telescan and our Spectrum System users access to Amtelco development resources, innovations, and products.”

Tom Curtin said, “Amtelco and Telescan have been innovators for over 35 years. Together, the companies will offer the TAS industry a unique breadth and depth of technology and service to meet their call center business needs. Telescan’s development team and loyal customer base will be a much welcome addition to the Amtelco family.”

Amtelco was founded in 1976 by Bill Curtin and quickly became a trusted name in the Telecommunications industry. Amtelco introduced the first telephone switching system in the marketplace. Amtelco’s three major divisions, TAS call center, 1Call healthcare, and XDS digital switching, form a winning combination, backed by an esteemed service and support department.

Telescan was founded in 1976 by TAS visionary, George Meyer. Roger Young became president in 2002. Telescan’s TAS operating system, Spectrum, first introduced in 1990, has been a leader in call center innovations, helping business owners reduce operating expenses and increase profits.

The merger will not affect the daily operations of either company. Telescan will become a Division of Amtelco and will continue to operate in St. Louis, and Amtelco will continue to be headquartered in McFarland, WI. Amtelco looks forward to working with TUNe (Telecommunication Users Network) and NAEO (National Amtelco Equipment Users) to encourage the sharing of ideas, mutual support, and product development.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]