Tag Archives: Alston Tascom

Tascom Users Hold Annual Meeting

Tascom users’ meeting was held at South Point Casino Hotel in Las Vegas on November 7-8, 2013. The main discussion centered around their new softswitch Adam, which several sites have already installed. The discussions also compared traditional individual servers verses virtual servers verses hosted servers. The meeting ended with plans for next year’s Tascom user meeting and the celebration of thirty-five years of service to the Telemessaging Industry with twenty years of ownership by Wayne and Joanne Scaggs.

For more information contact Alston Tascom 866-282-7266 or sales@alstontascom.com.

[Posted by Peter Lyle DeHaan, PhD for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Alston Tascom’s ADAM Softswitch with Dynamic Operator

Alston Tascom’s ADAM softswitch and Evolution MS-SQL database will dynamically assign an operator to an available position when they sign in for work. The knowledge is already in the system as to which positions are available, so the system decides which position to assign. This is especially useful for remote operators because it eliminates the need to coordinate which position should be used for login.

In other news, Tascom announced it is enters its thirty-fifth year in serving the telemessaging industry. The first Tascom system was installed in 1980 in Alaska; it was a 32-position system. Tascom was one of three product lines for Conrac Alston, a company noted for building billing systems for large central offices throughout the world. In 1986, Mark IV Industries acquired Conrac Industries and renamed the company to Alston, a Mark IV Company.

In 1994 Wayne Scaggs, employed since 1979, acquired Alston and renamed it to Alston Tascom, Inc. Alston Tascom, Inc. is entering its twentieth year. Mark your calendar for a big celebration in November 2014, and celebrate with them.

For more information, contact Alston Tascom at 866-282-7266 or info@alstontascom.com.

[Posted by Peter Lyle DeHaan, PhD for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Alston Tascom’s ADAM Ready for General Release

Alston Tascom believes data, and the control of data, is the most powerful tool in the world. ADAM (Alston Designed Asterisk Machine) gives answering services power over all their call routing and the data associated with the call. This new soft-switch allows users to control all aspects of any call on the call center switch. Because the switch is software-based, users not only dictate how the call is routed but also know the status of the calls at any given moment. ADAM has completed its beta testing and is deployed at eight locations, with more orders on the way.

[Posted by Peter Lyle DeHaan, PhD for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]