Amtelco’s Soft Agent Receives Avaya Certifications

Amtelco announced that its intelligent Soft Agent received two Avaya DevConnect Compliant Certifications for successful testing at Avaya’s certification lab. Amtelco’s Soft Agent application is certified for interoperability with Avaya Communication Server 1000 7.5 and Aura® Contact Center 6.2. The soft agent provides streamlined intelligent attendant console and call center performance. The soft agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications. Amtelco’s Vice President of R&D, Kevin Beale said, “This certification confirms Amtelco’s commitment to a strong relationship with Avaya and to provide state of the art solutions to our customers.”

In other news, Amtelco’s miSecureMessages, in response to suggestions from call centers providing miSecureMessages to customers, has been enhanced to provide an on/off functionality. App users will be able to set their apps to “on” or “off” without starting or stopping the software. The contact list includes red or green indicators next to each contact’s names, indicating whether a contact is “on” (green) or “off” (red). When app users have miSecureMessages set to “off,” they will not be alerted with new messages and the message sender will receive notification that the user set the app to “off.”

[Posted by Peter Lyle DeHaan, PhD for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]