Amtelco’s Intelligent Series 4.1 Moves into Beta

Amtelco’s Intelligent Series 4.1 software has been installed for beta testing at a number of sites across the country. IS 4.1 includes the first operational release of Amtelco’s IS voice services platform, a software-only solution that includes a flexible Session Initiation Protocol (SIP)-based telephony switch with intelligent call routing, switch-based configurable call control, and multilingual voice-processing resources. IS 4.1 also includes new features, including a redesigned reporting interface, secure two-way email, IS server-based faxing, and improved agent password management capabilities. “We…expect to move IS 4.1 from beta testing into the general release in the relatively near future,” said Amtelco’s Kevin Beale.

In other news, Amtelco and Vocera have established a partnership to integrate the Vocera Badge messaging device with Amtelco’s Intelligent Series suite of call center applications and RED Alert automated notification system. Vocera is a provider of mobile communication solutions for hospital staff and mobile workers across diverse enterprise organizations. The Vocera Badge also is used in hospitality, retail, energy, and libraries, where workers are highly mobile. “This new integration between Vocera and Amtelco will expedite critical communications with hospital staff, instantly getting a response that could impact a positive outcome for all concerned,” said Tom Curtin, Amtelco president.

[Posted by Peter Lyle DeHaan, PhD for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]