Category Archives: News

Telephone answering service industry news and information.

News Release: TAS Trader Unveils New Blog to Keep Readers Better Informed

Telephone Answering Service Blog to Serve As Focal Point
for Industry News and Information

TAS Trader logoMattawan, Michigan – TAS Trader, an e-publication serving as the voice of the telephone answering service industry, announced that its blog has a new look and location. The new address is tastrader.com/blog.

Supported by powerful WordPress software, the leading blogging platform, the new TAS Trader blog is greatly improved:

  • A new format makes reading easier.
  • Readers can post comments with one-click simplicity.
  • Subscribers will enjoy a more consistent delivery of posts.

A complete archive of past posts exists on the new site. Plus, new features are in the works for the future.

Posts, including news, event information, and now, guest posts, are added throughout the month as needed. Additionally, the availability of each issue of TAS Trader first appears on the blog. Then announcements follow on Twitter, Facebook, and Google+, in addition to distribution via email to over 2,500 subscribers.

TAS Trader seeks guest posts from people in the TAS industry to share ideas, trends, and commentary. See the submission guidelines on the blog for more information.

Subscribe to the TAS Trader blog for the latest telephone answering service industry news and information.

For more information, go to http://tastrader.com

[Posted byPeter DeHaan, president of Peter DeHaan Publishing Inc.]

Amtelco’s Soft Agent Receives Avaya Certifications

Amtelco announced that its intelligent Soft Agent received two Avaya DevConnect Compliant Certifications for successful testing at Avaya’s certification lab. Amtelco’s Soft Agent application is certified for interoperability with Avaya Communication Server 1000 7.5 and Aura® Contact Center 6.2. The soft agent provides streamlined intelligent attendant console and call center performance. The soft agent combines agent state control and call handling capabilities with Amtelco’s Intelligent Series suite of applications. Amtelco’s Vice President of R&D, Kevin Beale said, “This certification confirms Amtelco’s commitment to a strong relationship with Avaya and to provide state of the art solutions to our customers.”

In other news, Amtelco’s miSecureMessages, in response to suggestions from call centers providing miSecureMessages to customers, has been enhanced to provide an on/off functionality. App users will be able to set their apps to “on” or “off” without starting or stopping the software. The contact list includes red or green indicators next to each contact’s names, indicating whether a contact is “on” (green) or “off” (red). When app users have miSecureMessages set to “off,” they will not be alerted with new messages and the message sender will receive notification that the user set the app to “off.”

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Szeto Technologies Secures SMS Messages

Szeto Technologies released Secured SMS Messages software, a security feature for deliveries of SMS text messages between mobile devices and Call Linx system. This feature ensures privacy and confidentiality in personal communications to comply with HIPAA requirements.

Secured SMS Message in Szeto’s Call Linx TAS is programmable on a per account basis. Subscribers will have their SMS text messages delivered in a secure fashion to their mobile data devices. SMS texts messages are secured in both directions, outbound from Call Linx to the mobile devices and inbound replies from subscribers. The delivery process is automatic and transparent within Call Linx, done without human intervention.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Amtelco and Telescan Announce Merger Agreement

Two major teleservices vendors, Amtelco and Telescan, today announced a merger agreement. The announcement was made simultaneously by Roger Young, president of Telescan, Tom Curtin, president of Amtelco and Joe Everly, CEO of Amtelco, at Telescan in St. Louis, Missouri.

“The merger of Telescan with Amtelco provides a big boost to both companies and their customers,” said Roger Young. “It gives Telescan and our Spectrum System users access to Amtelco development resources, innovations, and products.”

Tom Curtin said, “Amtelco and Telescan have been innovators for over 35 years. Together, the companies will offer the TAS industry a unique breadth and depth of technology and service to meet their call center business needs. Telescan’s development team and loyal customer base will be a much welcome addition to the Amtelco family.”

Amtelco was founded in 1976 by Bill Curtin and quickly became a trusted name in the Telecommunications industry. Amtelco introduced the first telephone switching system in the marketplace. Amtelco’s three major divisions, TAS call center, 1Call healthcare, and XDS digital switching, form a winning combination, backed by an esteemed service and support department.

Telescan was founded in 1976 by TAS visionary, George Meyer. Roger Young became president in 2002. Telescan’s TAS operating system, Spectrum, first introduced in 1990, has been a leader in call center innovations, helping business owners reduce operating expenses and increase profits.

The merger will not affect the daily operations of either company. Telescan will become a Division of Amtelco and will continue to operate in St. Louis, and Amtelco will continue to be headquartered in McFarland, WI. Amtelco looks forward to working with TUNe (Telecommunication Users Network) and NAEO (National Amtelco Equipment Users) to encourage the sharing of ideas, mutual support, and product development.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

PInnacle Analytic Reports

Professional Teledata added PInnacle Analytics reporting to its PInnacle system. Developed by their technical support department, along with close customer involvement, the reports address many areas, including monitoring key metrics such as payroll validation of agent hours, agent adherence, abandonment rate, average speed of answer, agent utilization, and over- or understaffing.

The reports can be viewed on-screen or exported as PDF or Excel files. PInnacle and PInnacle Freedom customers can download these reports from Professional Teledata’s online forum.

Pat Kalik, president of Professional Teledata, noted, “PInnacle Analytics is an important tool to develop an efficient agent schedule based on past performance.”

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Follow TAS Trader on Twitter and Facebook

TAS Trader is now on Twitter and Facebook!

TAS Trader logoTAS Trader’s Facebook page lists upcoming telephone answering service conventions and conferences in the “events” section.  The “wall” contains notifications of new issues and TAS related news.  There is also large photo section — currently boasting 23 photo albums — with pictures from many TAS meetings over the years.  There is even a discussion section, waiting for the first topic to be posted.  Join the growing list of people who “like” TAS Trader’s Facebook page.

TAS Trader’s Twitter account is an extension of this newsfeed and Facebook pages, providing a brief summary, with a link, of what has been posted on these two resources.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

TAS Trader is now on Facebook

TAS Trader is now on Facebook!

TAS Trader logoPlease stop by and check it out.

Already included are

  • Upcoming TAS events.
  • Photos of various past TAS conventions and meetings
  • A discussion board: post your question

Click that you “Like” the TAS Trader Facebook page and get connected with the TAS industry.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

News Release: TAS Industry Events Calendar

TAS Trader logoTelephone answering service conventions, meetings, and events are now being posted on this site.

They have been grouped together and given their own link: http://tastrader.com/category/events/

You can bookmark this link for quick and easy access to all TAS industry events.

Or bookmark the home page of http://tastrader.com, click on the “subscribe” button on the right, or use one of the news feed options, to see all postings.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

News Release: Archive of Past Issues Added to TAStrader.com

TAS Trader logoReaders asked for it; we responded.

Past issues of TAS Trader are now available online at the TAS Trader website.

We hope you find this TAS Trader archive useful.

Thank you for your feedback and ideas.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]

Welcome to TAS Trader Blog and Newsfeed

TAS Trader logoIn order to serve you better and notify you new issues, news, and updates from TAS Trader, this blog and newsfeed has been established.

Check back weekly for new information, or…

sign up for email notification, or…

use the handy Atom or RSS news feeds.

If you have any questions or comments, please email info@tastrader.com.

[Posted by Peter DeHaan for TAS Trader, a telephone answering service e-publication from Peter DeHaan Publishing Inc.]