The Dark Side of Acquisitions
By Peter L DeHaan, PhD
Having bought more than a dozen answering services in my day, I understand the allure of chasing the sale, negotiating fair terms, closing the deal, and taking control of the acquisition. Yet the real value comes after the sale, when the acquired accounts are optimized.
Yes, you inevitably lose some, no matter how careful the transition, but the ones that remain are profitable and grow your bottom line. Even though this post sale optimization is a critical final step, it’s not nearly as exciting as pursuing the deal. But it is more important. Critically so. Maximizing the value of a newly acquired property requires hard work, takes time, and receives little recognition. But when successful, the results pay off month after month.
Some answering services excel in deal making but flounder at exploiting the potential of their purchase. As a result, they churn the accounts they just bought. While a few of those clients will stop using answering services altogether, a majority will move on to another answering service. And that’s good news for everyone else in the industry.
Each acquisition prompts some clients to look for a new service. In some cases, many accounts will want to jump ship. This means opportunity for the rest of the industry. Look for ways to make it easy for these businesses to switch to your answering service. Speed and ease of transition is critical. They are in pain and want to move. Make it effortless, and they will choose you.
This is the upside to the dark side of acquisitions.
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Accounts for Sale: 49 accounts, 29% medical, billing $11,000 per month avg. Asking 12x average billing, $132,000 with half down, balance on terms or 10% discount for cash. Prefer to sell to someone in the Pacific Northwest. Contact Tom: 509-593-5239 or email@example.com.
Seeking to Acquire TAS: Looking to purchase an answering service or call center. Please contact me if you are selling! firstname.lastname@example.org.
Seeking Acquisitions: Reputable TAS, in business since 1967 and still owned by the founding family, seeks a small TAS acquisition in the USA. Ideally, you’re billing under $50k per month. Smaller is better. We’ll treat you right, and your employees and customers. Let’s talk. Contact Doug at 888-693-7935 or email@example.com.
Content Marketing: Need content for your website or blog? Let Peter DeHaan provide it for you. Add exclusive content to your website to boost your marketing impact and drive organic search. Email Peter or call 616-284-1305.
Calling All Writers and Bloggers
By Peter L DeHaan
The goal of TAS Trader is to provide content for the answering service industry from those in the industry. This means we need your help.
Please consider submitting a short article or blog post for the next issue of TAS Trader.
If you are a blogger, we welcome your posts. Just keep in mind that the writing needs to apply to other answering services, not clients of answering services.
You already have the post written all you need to do is email it to me. Easy peasy.
If you have something you’d like to share in a future issue of TAS Trader, please email me -Peter
Telephone Answering Service News
OnviTel 2.0 Deployed
OnviSource recently deployed OnviTel™ 2.0 Call Management and IP-PBX. It is part of the OnviCom™ overall strategy to offer an all-software teleservice application with soft-switch capability combined with an advanced and feature-rich PBX. OnviTel 2.0 includes:
- All software, web-based solution
- Reduced hardware concerns and telecom expenses
- Varied interfaces (analog, PRI, T1, VoIP, SIP trunking)
- Full-featured IP-PBX, auto-attendant, and IVR
- Premise-based or cloud ready capability
- Tiered voicemail for internal office use or use by enterprise clients
- Intelligent call distribution and application-based call management, including least cost routing, inter-machine trunking, and dialing plans
- Can function as a switching and telephony server for OnviCenter workforce optimization products
Email us with your TAS news and articles for consideration in our next issue.
Quotes for the Month
“Sunshine is delicious, rain is refreshing, wind braces us up, snow is exhilarating; there is really no such thing as bad weather, only different kinds of good weather.” -John Ruskin
“We can have facts without thinking but we cannot have thinking without facts.” -John Dewey
“Did you hear about the guy whose whole left side was cut off? He’s all right now.” -unknown