An Offer You
Can’t Refuse
Submitted by Dan L’Heureux
The Great Lakes TeleServices Association (GLTSA) spring seminar will be
on “Conflict Resolution.” It is April 13, 2011, in Grand Rapids,
Michigan, and is open to all lead agents, supervisors, managers, and
owners who might sometimes encounter conflict. Let’s face it, who
doesn’t? Now you can learn effective skills in an entertaining format.
Michael Corleone (aka “the Godfather”) once said that his father taught
him to “keep your friends close, but keep your enemies closer.” This
advice might work for the Mafia, but what about communication
professionals? Conflicts are inevitable, and knowing how to
successfully resolve them will help navigate around potentially sticky
situations. During this presentation, participants will learn:
1) how to recognize the different conflict struggles that occur in the
workplace and at home
2) the different conflict styles
3) techniques for resolving conflict every day
Viewing and discussing scenes from The Godfather will help
participants to understand conflict examples, as well as resolution
techniques, while learning how to create positive communication climates
in the workplace and at home. Communication is the key to success.
The seminar
will help
attendees learn how to resolve conflicts in a positive manner by
using effective communications skills
taught by Dr. Joe Trahan III. Dr. Trahan has over twenty-nine years of
public relations/affairs experience in governmental, association,
educational, and nonprofit organizations.
Dr. Trahan is a retired lieutenant colonel, United States Army Reserve (USAR),
and a former commander of the 314th Public Affairs Operations
Center located in Birmingham, Alabama. Since 1998, he has trained more
than 3,500 people annually in media relations throughout the United
States, England, Norway, France, Belgium, Paraguay, Mexico, and the
Netherlands.
Dr. Trahan
graduated from Tulane University with a bachelor of arts degree in
American Military History. He holds a master of arts degree in Public
Relations from Ball State University and a PhD in Mass Communication
with an emphasis in Public Relations and Advertising from the University
of Southern Mississippi.
For more
information or to register for this seminar, go to
www.GLTSA.org or contact Dan L’Heureux, GLTSA executive
director, at
dan@callconsult.net or 763-473-0210.
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