Hosted
Services Is a “Business Saver”
Two recent disasters have demonstrated how having
your TAS operation running on a hosted platform can be a business saver
when disaster strikes.
With Hurricane Irene bearing down on Virginia Beach
and Professional Answering Service being told that they needed to
evacuate their building, business owner Angelo Celesia moved his agents
to hotels on higher ground and out of harm’s way. Along with their
toothbrushes and a change of clothes, they also brought their laptops so
they could continue processing calls using the hotels’ Internet service.
Angelo also enlisted the help of some fellow PInnacle Freedom users in
areas of the country that were not affected by the hurricane, who gladly
offered some staff in the event that his area went black. Angelo did not
have to ride out the storm in his office and try to convince agents to
“risk life and limb” along with him. They all happily headed out of
harm’s way, knowing they could process calls from anywhere there was an
Internet connection.
TAS users with hosted systems on the East Coast
were able to continue operations during Hurricane Irene, and some even
reported that they set new call volume records.
In another disaster, when Quick Connections in
Greenbelt, Maryland, had all of their phone lines cut by a backhoe, they
were told by the phone company that it would be one week before service
would be restored. Quick Connections was able to route their calls to a
hosted system and begin processing calls on their “backup system.”
Both Professional Answering Service and Quick
Connections use the hosted “safety net” provided by Professional
Teledata’s PInnacle Freedom. Pat Kalik, president of Professional
Teledata comments, “These two success stories prove that the hosted
concept can bring you significant piece of mind, knowing that you are
protected from disasters and can have mutual agreements in place for
help at a moment’s notice.”
Professional Teledata provides systems and software for
telephone answering services. Contact Karen Black at 800-344-9944 x112
for more information.
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