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ATSI Award of
Excellence Winners 2011
The ATSI Award of
Excellence program provides a quality control assessment of
telemessaging call centers, measuring 400 data points for each
participating company. Those call centers achieving an overall score of
80 percent or greater earn the ATSI Award of Excellence. The Award of
Excellence is a cumulative program, with many call centers earning
recognition for multiple years, which is a verification of their ongoing
attention to providing consistently high quality.
In 2011, 137
telemessaging companies earned the ATSI Award of Excellence. Two
companies have earned this recognition for the past fifteen years:
Answer United in Kalamazoo, MI and Rochester Telemessaging Center in
Rochester Hills, MI.
The top ten Award of
Excellence Winners for 2011 are:
-
Answer 1
Communications, Phoenix, AZ
-
CallNet Call Center
Services, Bloomington, IN
-
Extend
Communications Inc., Brantford, ON
-
Alert
Communications, Ventura, CA
-
Communications
Network, Inc., Muncie, IN
-
Finger Lakes
Answering Service, Auburn, NY
-
Alphapage LLC,
Denver, CO
-
Connections Call
Centre LTD, Squamish, BC
-
The Answer Network,
Roanoke, VA
-
NTC Telephone
Answering Service, Mercerville, NJ
For the first time,
there was a three tie for the top score. This honor is shared by
Alphapage LLC, Answer 1 Communications, and Connections Call Centre
LTD. The complete list of this year’s Award of Excellence recipients
are:
Year 15 Diamond Plus
Answer United,
Kalamazoo, MI
Rochester Telemessaging
Center, Rochester Hills, MI
Year 14 Diamond Plus
Hastings Communication
Services, Inc., Austin, TX
AnswerNet, Phoenix, AZ
Business Connections,
Inc., Salem, OR
Fallon Communications,
Houston, TX
MedCom Professional
Services Inc., Levittown, PA
Year 13 Diamond Plus
A Better Answer, Plano,
TX
On Call Centre, Inc.,
Ottawa, ON
Year 12 Diamond Plus
ProPhone Communications,
Inc., Muskegon, MI
TAS Communications,
Madison, WI
Year 11 Diamond Plus
Answer-All Secretarial
Svc. Inc., Westminster, CO
Tel-Us Call Center,
Beverly Hills, CA
Year 10 Diamond
ACT Teleservices,
Newington, CT
Anser Services, Green
Bay, WI
Answer Midwest, Inc.,
Alton, IL
Continental Message
Solution, Inc., Columbus, OH
Direct Line TeleResponse,
Berkeley, CA
Omni Communications,
Carrollton, GA
Year 9 Sapphire
A Better Answer,
Houston, TX
AAMCOM, Redondo Beach,
CA
Answer Quick,
Louisville, TN
Berkshire Communicators,
Inc., Pittsfield, MA
Corporate Message
Services, Inc., Savannah, GA
TAB AnswerNetwork, Santa
Ana, CA
Year 8 Ruby
A Better Answer, Ft.
Worth, TX
Alliance Wireless
Communications, Kingston, ON
Answer 1 Communications,
Phoenix, AZ
Antietam Call Center,
Hagerstown, MD
Appletree Answering
Service, Inc., Portland, ME
CallNet Call Center
Services, Bloomington, IN
Contact One Call Center,
Tucson, AZ
Dexcomm, Carencro, LA
Extend Communications
Inc., Brantford, ON
Medfone, Inc., Wantagh,
NY
Personalized
Communications Inc., Duncanville, TX
Port City
Communications, Inc., Port Huron, MI
Telelink Call Centre,
St. John's, NL
Year 7 Emerald
Alert Communications,
Ventura, CA
All-Ways Communications,
Hagerstown, MD
Answer Center, Virginia
Beach, VA
Answer Excellence,
Clearwater, FL
AnswerTel, Athens, AL
Appletree Answering
Service, Inc., Wilmington, DE
Central Communications
Inc., Norwalk, CT
Communications Group,
Syracuse, NY
Communications Network,
Inc., Muncie, IN
Extend Communications
Inc., Cambridge, ON
Finger Lakes Answering
Service, Auburn, NY
Focus
Telecommunications, Inc, Eldersburg, MD
Messages & more, Inc.,
Flagstaff, AZ
Spectrum Communication
Services, Brookfield, WI
StatCall, Alexandria, VA
Year 6 Pearl
A Better Connection
Inc., Gilbert, AZ
All Call Communications,
Georgetown, ON
Alphapage LLC, Denver,
CO
Answering Advantage,
Memphis, TN
Appletree Answering
Service, Inc., Pensacola, FL
Appletree Answering
Service, Inc., St. Louis, MO
Business & Professional
Exchange, Inc., Beverly, MA
Call Experts,
Charleston, SC
Executive Services,
Pueblo, CO
Holy Redeemer Medical
Messaging, Meadowbrook, PA
Information
Communications Group, Leawood, KS
Keystone Answering
Service, Allentown, PA
King Communications,
Saginaw, MI
Main Line
TeleCommunications, Aston, PA
MedConnectUSA, Las
Vegas, NV
Medical
TeleCommunications, Englewood, CO
Santa Cruz Answering
Service, Santa Cruz, CA
The Message Center, San
Antonio, TX
Year 5 Gold
Action Telephone
Exchange, Rochester, NY
AnswerNow, Phoenix, AZ
AnswerOne, Brooklyn, NY
Appletree Answering
Service, Inc., Anaheim, CA
Contact One Call Center,
Lakewood, CO
Cosmopolitan Medical
Communications, Phoenix, AZ
IPN Messaging Center, La
Porte, IN
Keener Communications,
Glen Allen, VA
TigerTel, Oshawa, ON
TigerTel, Richmond, BC
TigerTel, Vancouver, BC
Year 4 Silver Plus
A Quality Answering
Service, Inc., Hudson, FL
Always On Call Answering
Service, LLC, Concord, NH
Appletree Answering
Service, Inc., Cincinnati and Dayton, OH
Billie Clarke's
Answering Service, San Diego, CA
Business Connect, New
Holland, PA
Connections Call Centre
LTD, Squamish, BC
Crocker Communications,
Inc., Greenfield, MA
Labell Exchange, Santa
Ana, CA
Nationwide Inbound,
Inc., Freeport, IL
Quick Connections,
Greenbelt, MD
Tele-Page, Montreal, QC
The Answer Network,
Roanoke, VA
TigerTel, London, ON
Year 3 Silver
Pronto Connections,
Chicago, IL
A-B Communications,
Novato, CA
Answering Service Care,
Margate, FL
Appletree Answering
Service, Inc., Houma, LA
Appletree Answering
Service, Inc., San Juan, PR
Central Communications
Corp., Riverside, CA
MASCO Services, Inc.,
Boston, MA
Monroe Telephone,
Beaumont, TX
Northern Communications,
Sudbury, ON
Secretariats, Inc.,
Norfolk, VA
The Legacy Connection,
Tuscaloosa, AL
Time Communications,
White Bear Lake, MN
Year 2 Bronze
Advanced Answering,
Manchester, TN
Answer Bay Area, Tampa,
FL
AnswerAll, Macon, GA
Appletree Answering
Service, Inc., Boston, MA
Appletree Answering
Service, Inc., Sacramento, CA
Business Service Center,
Inc., Wausau, WI
Commercial Telephone
Exchange, Inc., Reno, NV
Concorde Communications,
Los Angeles, CA
QTAS, Quincy, MA
TigerTel, Nanaimo, BC
Year 1
A Courteous
Communications Corporation, Orlando, FL
Advantage TeleMessaging,
Inc., West Reading, PA
Alliance Communications,
Orlando, FL
Ambs Call Center,
Jackson, MI
Answer California, El
Cajon, CA
Answer Plus, Las Vegas,
NV
Answering Service, Inc.,
Southfield, MI
Appletree Answering
Service, Inc., Chicago, IL
Appletree Answering
Service, Inc., Herndon, VA
Appletree Answering
Service, Inc., Houston, TX
Associated Call Centers,
Levittown, PA
Bennett Telephone
Answering Service, Flint, MI
Kelley's Telephone
Answering Service, Seattle, WA
MD On Call, Cranston, RI
NTC Telephone Answering
Service, Mercerville, NJ
Professional Answering
Service, Inc., Mentor, OH
Range Call Center,
Marquette, MI
TigerTel, Montreal, QC
TigerTel, Quebec City,
QC
TigerTel, Winnipeg, MB
TAS
Trader
congratulates all the 2011 Award of Excellence recipients.
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